The Keys to Unlocking the Power of AI in the Service Desk

The intersection of service desk goals and artificial intelligence is nearly a perfect fit. Since office technology was introduced, IT leaders have needed a way to ensure that the employee is enabled by tools and devices instead of impaired by them. The evolution of best practice frameworks (like ITIL), service desk tools and software, plus IT and service infrastructures helps ensure a positive, frictionless experience for the employee.
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