• edify
• 11 Aug, 2020

To start improving CX, you need to have a good understanding of where things stand right now. How do customers feel when they come in contact with your brand? Is it easy for them to connect, ask questions, and get information in their preferred way? Customers expect a lot, which means the level of service your business provides must rise accordingly. Chances are you're not focused enough on your customer experience.
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